The risks of a locksmith scam: How to choose a vetted professional

It’s a scenario no one wants to face: you’re locked out of your home, and in a moment of panic, you reach for your phone to search for the nearest locksmith. Unfortunately, in this vulnerable state, it’s easy to fall prey to a scam.

The good news is that with a little knowledge, you can quickly spot the warning signs and confidently find a reliable professional. 

Spotting the locksmith red flags

Scammers often rely on high-pressure tactics and a lack of transparency. Here are some of the most common locksmith red flags to watch out for.

• The bait-and-switch price: The most common scam. You see an advert promising a price that seems too good to be true, often “from £39” or “from £49.” Once they arrive, they claim the job is more complicated than expected and hike the price up, sometimes dramatically.
• The generic company mame: Be wary of companies that answer the phone with a generic phrase like “Locksmith Services” instead of a specific company name. This can be a sign that you’re dealing with a non-local call centre.
• A lack of professionalism: A legitimate professional will arrive in a branded van and in a uniform. A scammer may show up in an unmarked vehicle with no clear identification, making them difficult to track later.
• Immediate drilling: A skilled locksmith should first attempt to open your lock using non-destructive methods like picking. Be suspicious if they immediately want to drill your lock, as this can be a way to charge you for a new lock you don’t need.
• Cash-only payments: While some tradespeople may prefer cash, be on alert if a locksmith insists on a cash-only payment. This can be a tactic to avoid a paper trail.

How to find a trusted locksmith

So, how can you make sure you hire a reputable professional? The best way is to do a little research before you need one, but even in an emergency, these tips will help.

• Use a vetted platform: The easiest way to find a reliable pro is to use a platform that has already done the vetting for you, such as Rated People.
• Check for professional credentials: Look for locksmiths who are members of the Master Locksmiths Association (MLA). The MLA is the leading authority in the UK, and its members are subject to vetting and regular inspections.
• Ask for a fixed quote: A trustworthy locksmith will be happy to provide a fixed price on the phone after you’ve described the job. Always ask for this before any work begins.
• Check online reviews: Read recent customer reviews and testimonials. They can provide valuable insight into the locksmith’s professionalism, pricing, and quality of work.

Is a locksmith legit? Your checklist

In a moment of stress, use this simple checklist to help you make a safe choice:

Before they arrive:

• Did they give you a clear, fixed price?
• Did they answer with a specific company name?
• Do they have a verifiable address?

When they arrive:

• Are they in a branded van and wearing a uniform?
• Can they show you a form of identification and proof of membership to a professional body like the MLA?
• Do they explain their process before starting work?

By being prepared, you can avoid a stressful situation becoming a costly one. Using a platform like Rated People helps you connect with vetted locksmiths who have been reviewed by real customers, giving you the confidence and peace of mind you need.

With Rated People, you have the power to get it done. Find a trusted, local tradesperson today.